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start [2019-07-23 20:28] (current)
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 +<WRAP center round box centeralign 70%>
 +====== Welcome to Your Avaya Collaboratory ======
 +</​WRAP>​
 +
 +
 +
 +<WRAP center round important 60%>
 +Your use of the Avaya Collaboratory is governed by the terms and conditions of Avaya'​s Terms of Use for SaaS, and the related Avaya Collaboratory Service Description document. This material and can be found at http://​www.avaya.com/​Collaboratory,​ and has been communicated to you separately.
 +
 +[[https://​avayalive.com/​docs/​GA_Collaboratory_Service_Description_Final_v3_Sept_2014.pdf|Service Description]]
 +
 +[[https://​downloads.avaya.com/​css/​P8/​documents/​100174102|Terms of Use]]
 +
 +
 +</​WRAP>​
 +===== Avaya Learning =====
 +Explore the rich training opportunities offered by Avaya Learning.
 +
 +  * {{free:​avaya-learning-brochure-breeze.pdf|Avaya Learning Overview}}
 +  * [[https://​www.avaya-learning.com|Avaya Learning Web Site]]
 +  * [[https://​www.avaya-learning.com/​lms/#/​training/​catalog/​Breeze/​undefined|Avaya Learning Breeze Course Catalog]]
 +
 +===== Quick Start =====
 +  * [[https://​youtu.be/​BYOhIMzAUQE|Onboard fast by watching this video.]]
 +  * [[a_quick_tour|A Quick Tour]]: a quick-start guide.
 +  * [[https://​youtu.be/​tK4vflVNSFQ|Write your first Workflow with Engagement Designer: watch this video]]
 +
 +Please read this message in its entirety, as it contains important technical information relating to your subscription to the Avaya Collaboratory,​ as well as how to obtain support for your Avaya Breeze™ development activities. ​
 +
 +===== Quick Support =====
 +  * To get phone numbers and email addresses on your lab's whitelist: ​ email <​collaboratory@avaya.com>​ (this is automated, and other requests may not be honored).
 +  * For problems with your lab or requests for Enhanced Developer support writing Snap-Ins which run on Avaya Breeze, post your question on the [[https://​support.avaya.com/​forums/​forumdisplay.php?​f=77|Collaboratory Support Forum]]. You can obtain your sold to number from  [[your_lab_information|Your Lab's Information]].
 +  * For self-service support and questions about the Avaya Breeze and associated SDKs go to the [[http://​www.devconnectprogram.com/​forums/​forums/​show/​18.page|DevConnect Forum]] (Questions about Collaboratory and how it works won't be answered here).
 +
 +===== Resources, Documents, and Software =====
 +  * [[clab_guide|Collaboratory User Guide Wiki]]
 +    * provides details on the required user-side setup and how to use the AvayaLive Collaboratory lab, including download and installation instructions for software components you may require.
 +    * {{free:​clab-user-guide.pdf|Collaboratory User Guide Document (PDF version of above)}}
 +    * ***Important NOTE**: //You do not require OpenVPN to access the lab unless you plan to use H.323 clients or One-X Agent. For all other scenarios you can directly access the lab links provided in 'Your Lab's Information'//​
 +  * [[your_lab_information|Your Lab's Information]]--a page that gives all the unique URLs and IP address associated with your lab.
 +  * [[client_software_downloads|Client/​Softphone Software]] ​
 +  * [[pre-install-sdk|External Software required for Java Development]]
 +  * [[avaya_sdk|Software Development Kits (SDKs)]] ​
 +    * This is a summary table for your convenience.
 +    * More complete information,​ including videos and tutorials as well as more snap-ins, SDKs, and sample applications ​ can always be found at [[http://​www.avaya.com/​edpdeveloper|the official Avaya Breeze Developer Portal at Avaya DevConnect]].
 +
 +===== Avaya Snapp Store Information =====
 +  * Build Breeze Snap-ins and sell them on the Avaya Snapp Store. As a Collaboratory customer you have the environment to do so. Learn more about the on-boarding process for it here: [[https://​snappstore.avaya.com/​cms/​en/​Snap-in-Onboarding|Avaya Snapp Store Onboarding]]
 +  * Check out the Snap-ins in the Avaya Snapp Store : [[https://​snappstore.avaya.com/​cms/​en|Avaya Snapp Store]]
 +
 +===== Configuration and Restrictions =====
 +
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 +==== Calling Services ==== 
 +</​WRAP>​
 +<WRAP half column 75%>
 +Your Collaboratory comes pre-provisioned with a SIP attachment to an included Avaya Aura system.
 +In turn, this system has SIP connections to the public switched telephone network (PSTN) for incoming and outgoing calls.
 +New in Breeze 3.3 is the option to connect to a Zang.io account for calling and media services.
 +Read the Developer Guide for instructions on how to change the CUSTOMER cluster to use Zang.io in addition to Avaya Aura for calling.
 +</​WRAP>​
 +</​WRAP>​
 +
 +<WRAP group>
 +<WRAP half column 20%>
 +==== Email & PSTN Security ==== 
 +</​WRAP>​
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 +Avaya Collaboratory provides email and outbound PSTN call services associated with Avaya Breeze API methods. For security reasons, you must provide up to 10 email addresses and/or 10 destination PSTN numbers that will be used for test purposes, so that these may be configured into support systems within Avaya Collaboratory. ​
 +
 +Up to two (simultaneous) inbound and/or outbound PSTN test calls are allowed. Outbound calls are limited to US-only numbers. Emergency access services such as 911 are blocked. ​
 +
 +To have Email and PSTN services configured for your environment,​ submit a collaboratory@avaya.com request with the required email addresses and PSTN numbers you wish to use for testing.
 +
 +You are free to connect to your own mail server and there will be no white listing restrictions. ​ Similarly, there are no restrictions placed on numbers called through Zang.io with your own Zang.io account.
 +</​WRAP>​
 +</​WRAP>​
 +
 +<WRAP group>
 +<WRAP half column 20%>
 +==== Endpoints ==== 
 +</​WRAP>​
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 +Your Avaya Collaboratory environment has been configured with 10 SIP Station extensions that are sequenced with Avaya Aura Communication Manager, 10 H.323 stations whose calls entering or exiting the lab over the PSTN can also be sequenced through Avaya Breeze. Links to Avaya Client/​Softphone software are included above and instructions for attaching and configuring the clients are in the User Guide linked above.
 +</​WRAP>​
 +</​WRAP>​
 +
 +<WRAP group>
 +<WRAP half column 20%>
 +==== SMS Service ==== 
 +</​WRAP>​
 +<WRAP half column 75%>
 +To use Avaya Breeze SMS capabilities from either Engagement Designer workflows
 +or Java-based snap-ins,
 +you must first install and provision a connector snap-in associated with the
 +proper service.
 +This must be installed into the CUSTOMER cluster where all your code runs.
 +Your Collaboratory comes pre-provisioned with a Zang.io connector and account.
 +The Zang account is monitored and limited, so should be used for no more than
 +10 SMS messages per day.
 +
 +Connector Snap-Ins to both the Webtext and Clickatell SMS services are loaded
 +in your Collaboratory.
 +To use these, you must uninstall the ZangSMSConnector and install the other in
 +the CUSTOMER cluster.
 +You also need to acquire an account from Webtext or Clickatell and enter the
 +account credentials on the attributes page of the connector.
 +
 +The ZangSMS and Clickatell connectors offer only outgoing SMS service.
 +The Webtext connector can provide both outgoing and incoming service.
 +</​WRAP>​
 +</​WRAP>​
 +
 +
 +<WRAP group>
 +<WRAP half column 20%>
 +==== Development Environment ==== 
 +</​WRAP>​
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 +Your Avaya Collaboratory environment includes a development environment,​ like an Eclipse IDE, to develop and build Avaya Breeze services. Please see attached user guide Avaya Breeze Development section for instructions on accessing the development environment. ​
 +</​WRAP>​
 +</​WRAP>​
 +<WRAP group>
 +<WRAP half column 20%>
 +==== Performance & Load Testing ==== 
 +</​WRAP>​
 +<WRAP half column 75%>
 +As a reminder the lab does not support performance or load testing. Please do not attempt to use it in that manner. ​
 +</​WRAP>​
 +</​WRAP>​
 +<WRAP group>
 +<WRAP half column 20%>
 +==== Video Conferencing ==== 
 +</​WRAP>​
 +<WRAP half column 75%>
 +Your Avaya Collaboratory environment includes Avaya Scopia Video Conferencing Infrastructure. Meetings are limited to a maximum of 3 participants. Please see attached user guide Scopia section for instructions on setting up and joining meetings. ​
 +<WRAP half column 75%>
 +<fc #​ff0000>//​NOTE:​ Please limit your Scopia conference calls to 2 minutes since Scopia is a shared resource.//</​fc> ​
 +</​WRAP>​
 +</​WRAP>​
  
start.txt · Last modified: 2019-07-23 20:28 (external edit)