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avaya_sdk [2019-07-23 20:28] (current)
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 + ^ Document Type ^ Link ^ Free DevConnect Login Required ? ^ Why go here ? ^
 + ^ Avaya Breeze™ ^^^ Facilitates the design, creation and deployment of advanced team and customer engagement services that extend the power of Avaya Aura, without developers having to acquire specialized communications expertise. ^
 + | Web Site      | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​overview/​index.gsp|Breeze]] | No | Full documentation for the latest version of Avaya Breeze. Many videos and getting started guides telling you how to configure your system and write your first Snap-In in Java. |
 + | Overview ​     | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​releases/​3_2/​index.gsp| Breeze 3.2]] | No | Find out what is new in this release. |
 + | Release Notes | [[https://​www.devconnectprogram.com/​fileMedia/​download/​12556bf4-0c27-4f60-86fd-0a347576f74a| Breeze 3.2]] | Yes | Find out what was put in after the documentation went to press. |
 + ^ The Avaya Breeze Call and Media Control API\\ (aka the Avaya Breeze API) ^^^ Control intercepted calls and perform other, basic platform operations. ^
 + | SDK Javadoc ​  | [[https://​www.devconnectprogram.com/​site/​global/​api-refs/​breeze-3_2/​index.html| Breeze 3.2]] | No | A quick reference to the Avaya Breeze platform API |
 + | SDK Zip       | [[http://​www.devconnectprogram.com/​fileMedia/​download/​96fcf2c9-1e59-4f73-9b41-bd04cc0e4570| Breeze 3.2]] | Yes | You need this to begin programming in Java on Eclipse. |
 + ^ Scopia ^^^ Provides audio and video conferencing capability. ^
 + | API Reference | [[https://​downloads.avaya.com/​css/​P8/​documents/​100179347|Scopia 8.3]] | No | Scopia is a video conferencing server available to you in Collaboratory. ​ The Avaya Breeze SDK uses this (the Scopia iView XML API) to schedule video virtual rooms, but it also allows you direct access to perform other Scopia operations. |
 + ^ Context Store (CS) ^^^ Enables context-sensitive,​ real-time customer contact information to be updated from multiple sources and shared between the various components and touch points in the enterprise through which a customer passes. ^
 + | Web Site      | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​context_store/​overview/​index.gsp|CS]] | No | Full documentation and SDK download. |
 + | SDK Zip       | [[http://​www.devconnectprogram.com/​fileMedia/​download/​5082afd2-9c7c-462e-b938-4882961cd98b| CS 3.2.0.1]] | Yes | Context Store SDK |
 + | Developer Guide| [[http://​www.devconnectprogram.com/​fileMedia/​download/​daf5a829-6bb3-47b2-a785-3c44ff110919| CS 3.2.0.1]] | Yes | CS SDK Developer Guide |
 + ^ Engagement Call Control (ECC) ^^^ Provides a set of RESTful Web service APIs for call control operations and voice messaging. The APIs support capabilities similar to those supported by the equivalent Agile Communication Environment™ (Avaya ACE) SOAP-based Web service APIs.^
 + | Web Site      | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​engagement_call_control/​overview/​index.gsp|ECC]] | No | Full documentation,​ videos, and other developer resources. |
 + | API Reference | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​engagement_call_control/​releases/​3_2/​docs/​reference/​index.html| ECC 3.2]] | No  |
 + | SDK Zip   | [[http://​www.devconnectprogram.com/​fileMedia/​download/​7c7ac859-4806-4463-bb0a-57294c997d44|ECC 3.2]] | Yes |
 + ^ Engagement Designer ^^^ Enables Business Analysts and other non-developers to create Workflow Definitions that describe and execute business processes. A Workflow Definition comprises a series of connected events and tasks. ^
 + | Web Site      | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​engagement_designer/​overview/​index.gsp| ED]] | No | |
 + ^ Presence Services Connector ^^^ <​WRAP>​
 + Avaya Presence Services (PS) provides
 + real-time, multi-channel user presence information for Avaya and third-party
 + applications. PS Connector enables other Breeze snap-in services to set and
 + get the presence status of users of the Avaya Aura® solution or other
 + federated solutions. The connector also enables other Breeze snap-in services
 + to exchange IMs with users of the Avaya Aura® solution or other federated
 + solutions.
 + </​WRAP>​ ^
 + | Web Site      | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​presence_services/​overview/​index.gsp|Presence]] | No | Presence Services |
 + | SDK Zip       | [[http://​www.devconnectprogram.com/​fileMedia/​download/​34f4cc40-2160-4495-acd6-40b8bb7b1dea|Presence 7.0.1]] | Yes | PS Connector SDK |
 + | How-To Guide  | [[http://​www.devconnectprogram.com/​fileMedia/​download/​bfa5a870-133c-4863-9f56-a1dec1bc2552|Presence 7.0]] | No | PS Connector API Developer'​s Guide |
 + | SDK Zip       | [[http://​www.devconnectprogram.com/​fileMedia/​download/​cd56e7a4-4e48-424e-8c5a-f000f231df44|Presence 7.0.1]] | Yes | LPS SDK |
 + | Developer'​s Guide | [[http://​www.devconnectprogram.com/​fileMedia/​download/​1b93e2f0-30fb-4661-bdd0-d9b9a95f5206|Presence 7.0.1]] | No | LPS API Developer'​s Guide |
 + ^ Real-time Speech (RTS) ^^^ Facilitates interactive speech searches on active voice calls. The snap-in provides a set of RESTful Web services that enable developers to incorporate real-time speech search capabilities in their solutions. ^
 + | Web Site     | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​real_time_speech/​overview/​index.gsp|RTS]] | No | Full documentation and SDK download.|
 + | SDK Zip      | [[http://​www.devconnectprogram.com/​fileMedia/​download/​ea75dcb8-3084-4ffa-a461-56050127af38 |RTS 3.1]] | Yes | 
 + ^ Work Assignment (WA) ^^^ An extensible, highly scalable, highly available and resilient next generation work distribution system that manages the assignment of work items to resources across the enterprise. The snap-in uses a single universal resource pool model and attributes/​analytics driven routing. ^
 + | Web Site      | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​engagement_development_platform/​avaya_snap_ins/​work_assignment/​overview/​index.gsp|WA]] | No | Full documentation and REST API Description. |
 + | Web Site      | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​work_assignment/​releases/​3_1/​index.gsp#​tabs-product-horiz-2|WA 3.1.0.1]] | No | Full documentation and REST API Description for version installed on Collaboratory. ​ //This version is compatible with the older version of the UCM snap-in also used by ECC.  To use a later version of WA, UCM, UCA, and CSC in the AVAYA cluster will need to be upgraded as well, and ECC will cease to function. Alternatively the later version of these three could be installed, along with WA, in the CUSTOMER cluster.// ​ |
 +^ Client SDKs ^^^ Client SDKs allow you to create browser, mobile, and PC based client programs that interact with Avaya Breeze or Aura applications. They are typically not used to create Breeze based services. ^
 +| Web Site      | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​webrtc/​releases/​3_2/​index.gsp|WebRTC 3.2]] | No | WebRTC: ​ enables end users to make secure voice calls from their Web browser. The call destination can be any endpoint to which Avaya Aura® Session Manager is able to route calls. For example, a customer can initiate a call directly into the contact center from a Web page on a company'​s public Web site.  |
 +| Web Site |[[https://​www.devconnectprogram.com/​site/​global/​products_resources/​mobile_video/​releases/​3_2/​index.gsp|AMV 3.2]]| No | Avaya Mobile Video (AMV): Initiate and conduct a two-way video or audio-only call with a contact center agent from a mobile device. |
 +| Web Site | [[http://​www.devconnectprogram.com/​site/​global/​products_resources/​avaya_breeze/​avaya_snap_ins/​co-browsing/​releases/​3_2/​index.gsp| Co-Browsing 3.2]]| Yes | Avaya Co-Browsing:​ enables an organization'​s contact center agents and its customers to browse pages on its Web site simultaneously. |
  
avaya_sdk.txt · Last modified: 2019-07-23 20:28 (external edit)